Orders and payment. Standard menu orders require payment in full. An order is not confirmed until payment has been received and Bori's Treats has accepted the order and availability.
Custom requests. Submitting a custom request is a request for review only. It does not create an accepted order, guarantee availability, or reserve a date. Bori's Treats will contact the customer after review with availability, approved details, final pricing, and payment instructions. A custom order is confirmed only after approval and full payment.
Pricing and changes. Prices shown on the site may change. Custom design details, add-ons, delivery, and approved changes may affect final pricing. Changes requested after approval may be declined or may require an additional charge.
Rush orders. Orders needed in 6 days or less may include the posted rush fee and remain subject to availability.
Pickup and delivery. Customers are responsible for providing accurate contact, date, pickup/delivery, and location information. Delivery is subject to availability and the posted service area/fee. Cottage-food deliveries are fulfilled in accordance with applicable Texas requirements.
Design expectations. Handmade products may have reasonable variations in color, placement, shape, and appearance. Inspiration photos are references and do not guarantee an exact reproduction.
Food allergies. Customers must review the Food & Allergen Notice and communicate known allergies or dietary restrictions before ordering. Bori's Treats does not guarantee an allergen-free kitchen or absence of cross-contact.
Cancellations and refunds. Because products are made or reserved for specific orders, cancellation and refund eligibility may depend on timing, supplies already purchased, and work already completed. If Bori's Treats cannot fulfill an accepted paid order, Bori's Treats will contact the customer regarding a refund or mutually agreed alternative.
Customer-provided materials. Customers represent that they have permission to provide any photos, artwork, names, logos, or other materials submitted with an order request. Submitted materials are used to review and fulfill the requested order.
Contact. Questions about an order or these terms may be sent to boris.treats@gmail.com.